Support Centre

Welcome to the Co-Action Publishing Support Centre

We are sorry you are having difficulties. Co-Action Publishing prides itself on providing excellent customer support.

Below we have listed some of the most common issues related to the Submission Process, Review Process, Proofing Stage, and General FAQs. The answer to your problem is likely to be found in one of these sections.

However, if you are still stuck or are feeling too frustrated to go it alone, you are welcome to contact support@co-action.net or call +46 (0) 18 495 11 38 or +46 (0) 8 559 221 51. All queries will be met with a personal response from a member of our team at the earliest possible opportunity.

Submission Process

Register &  Initiate Process

Before submission please make sure you have reviewed the journal’s Author Guidelines

Check if the journal adheres to a ‘double blind’ review process and if so, remove the identity of the authors. The submitted paper should not include author name, affiliation and corresponding author address. Please see Ensuring a blind review, html or PDF.

To be able to submit you need to register with the journal:
1) go to the applicable website and click on the ‘REGISTER’ icon
2) complete the form – remember to register as an Author at the bottom of the form – and when ready complete by clicking the green button ‘REGISTER’
3) now, go to LOG IN and use your Username and Password
4) you will see the screen with User Home and your registered role Author (several roles possible depending on your registration in the system)
5) click on Author
6) this will show a new screen with ‘Active Submissions’ – below you will see ‘Start a New Submission’ – click on ‘CLICK HERE to go to step one of the….’

If you need assistance with the actual submission steps, please see Author Help below.

Author Help (pdf)

Step-by-step instructions and screen shots of the Submission process can be found in this PDF.

Figure Preparation

Detailed guidelines for preparation of figures, tables and supplemental files can be found here.

Submission FAQ’s

Q How do I initiate the Submission process?
To submit a manuscript you just follow these steps:
1) go to the journal website and click on the REGISTER tab at the top of the page
2) complete the form – remember to register as an ‘Author’ at the bottom of the form – and when
ready, complete by clicking the green button ‘REGISTER’
3) go to ‘LOG IN’ and enter your Username and Password
4) you will see the screen with User Home and your registered role ‘Author’ (possibly several roles may appear,
depending on your profile in the system)
5) click on ‘Author
6) this will show a new screen with ‘Active Submissions‘ – below you will see ‘Start a New
Submission’ – click on ‘CLICK HERE’ to go to step one of the….’For further support see the file Author Help (PDF)
Q I have login details but I still cannot initiate the submission process!
To submit a paper you must log on as an Author in the system. If you already have login details (username and password) do the following:
1) log in via the journal website
2) on the User Home page, click on Edit My Profile below My Account
3) scroll down to Roles and tick the box for Author
4) click Save and you are now taken back to User Home and should see the new role as Author. Click on the link and you will be taken to the page Active Submissions. Click on the link CLICK HERE to initiate the submission process
Q Where do I upload my cover letter?
The accompanying or cover letter to the Editor can be uploaded during Step 4 of the submission process – Upload Figure / Supplementary Files.  You can also copy and paste your cover letter text during Step 1 – Comments for the Editor. For further support see the file Author Help (PDF)
Q Where do I upload figures and tables?
You can upload your figures and tables during Step 4 of the submission process – Upload Figure / Supplementary Files. You can upload as many files as you wish, but remember to give them appropriate titles; Figure 1, Table 1 etc.
Q Where do I upload a blinded copy of my manuscript?
If you submit a paper to a journal with a double-blind review procedure you have the following two options: a) upload a complete manuscript, including identities of authors etc during Step 3 of the submission process – Upload Submission – and, in addition a ‘blinded’ version during Step 4 of the submission process – Upload Figure / Supplementary Files, giving the file the title ‘Blinded version of submission’, or b) upload only the blinded version during Step 3 of the submission process – Upload Submission – since you have given complete author information during the previous step, Step 2. ‘Enter Metadata’

Review Process

Reviewer Help

Step-by-step instructions and screen shots of the Review Report Process can be found in this PDF.

Review Process FAQs

Q Where do I upload a revised figure?
You upload the revised figures in the same area as you upload the revised manuscript, in the Review area of your paper. You log in and click on your role as Author. Click on the title of your manuscript and you will be directed to the applicable area, in this case Review. At the bottom of the page you will see Author version below the heading Editor Decision. You can upload as many files as you wish, locate the file/s and press Upload.
Q What do I do if I am having problems uploading a revised version of my manuscript?
You upload the revised manuscript in the Review area of your paper. You log in and click on your role as Author. Click on the title of your manuscript and you will be directed to the applicable area, in this case Review.  At the bottom of the page you will see Author version below the heading Editor Decision. Locate the file/s and press Upload.
Q How can I find the manuscript I am supposed to review?
In the email, Request to Review, you have received from the Editor/Section Editor, there will be a link. If you click on this link it will take you directly to the Review area of the manuscript, without the need for logging in. At the top of the page you will see the Submission to be reviewed including the title and the abstract. Further down on the same page you will see Review Steps were the review can be initiated. In Step 1 you indicate that you accept to review by clicking on the icon for Accept to Review which will generate an email to the Editor for notification. Now you will be able to see the manuscript file name and when you click on this link you will be able to download and review the manuscript.
In case you are not taken to the Review-page of the manuscript the reason could be:
a) the link has been broken by the email server/set-up. If this is the case, please log in to the website using your login details. If you do not have your username and password for the journal’s web site, you can go to the journal website and click on the link Forgot your password? Enter your email address and a password will be emailed to you along with your username.
b) if you are only taken back to the Log in page, there could be a browser problem. In that case, adjust the security and privacy settings in Internet Explorer to Medium and try again.
Q Where do I upload comments/replies to the reviewers?
You upload the comments/replies in the Review area of your paper. You log in and click on your role as Author. Click on the title of your manuscript and you will be directed to the applicable area, in this case Review.  At the bottom of the page you will see Author version below the heading Editor Decision. Locate the file/s on your desk/hard drive and press Upload.

Proofing FAQs

Q Where do I find the page proofs of my article and where do I give my comments/corrections to the proofs?
You should leave your comments in the Proofreading area. Log in, go to Editing, scroll down to Layout and you will see the proofs below the Galley Format section – VIEW PROOF. Click on the link to read and download the page proof. Below the Layout area you see Proofreading and at the bottom you find the place for Proofreading corrections. Click on the icon to the right of the text, give your comments and press Save. You will find guidelines if you click on the link PROOFING INSTRUCTIONS.

General FAQs

Q I cannot log in, the system refers me back to the login page!
This could be a browser problem – mainly with Internet Explorer version 7. Please adjust the Security and Privacy settings in Internet Explorer to Medium or Medium High and retry to log in.
Q The link given is not working
The reason why a link does not work could be either:
a) the link has been broken by the email server/set-up. If this is the case, please log in to the website using your login details. If you do not remember your username and/or password, you can go to the journal website and click on the link Forgot your password? Enter your email address and a password will be emailed to you along with your username. Use these details and log in again.
b) a browser problem (especially if you enter your username and password but is only referred back to the Log in page). In that case, adjust the security and privacy settings in Internet Explorer to Medium and try again.
Q How do I register with the journal?
To register with a journal please follow these steps:
a) go to the applicable website and click on the ‘REGISTER’ icon in the upper navigation bar
b) complete the form* and when ready save by clicking the green button ‘REGISTER’
c) now, go to LOG IN and use your Username and Password
d) you will see the screen with User Home and your registered role in the system – possible several roles depending on your registration in the system * the default ‘role’ when register is Reader. If you wish to submit a paper you have to take the role as Author as well. At the bottom of the registration form you can register as Author and/or Reader, check applicable option.
Q How can I be removed from the Alert list?
You can be removed from the users list at any time. Just email to support@co-action.net and indicate the journal title and your name.